Generally, our online classes are NOT eligible for refund, cancellation, or transfer to another eAssist University class or program, or any other products or services offered by eAssist University. We MAY approve a refund/transfer request in the following situations:
24 Hour Notification – The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to the following address: firstname.lastname@example.org AND; Course materials provided have not have been accessed.
Technical Difficulties – The Student is unable to access or download materials due to technical difficulties that are the fault of eAssist University. Please note that it is the responsibility of the Student to ensure that required platforms, programs, formats, and any other program necessary to download and/or access course materials are available to the Student before purchasing any course or service provided by eAssist University. Refunds will not be given for a Student’s failure to download or access materials due to incompatibility with the Student’s computer systems.
Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the course materials provided have not been accessed. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.