High Impact Communication. Words to Use and Words to Lose

Have you ever felt as though your communication wasn’t effective? In this course, you will learn failsafe ways to communicate with patients and team members.

High Impact Communication. Words to Use and Words to Lose

Learn how to implement effective communication guidelines for scheduling, financial arrangement verbiage, handle objections, and much more! This course is recommended for any and all team members in the practice.

You will learn how to:

  • Implement effective communication guidelines for scheduling and reducing open time
  • Discuss financial arrangements
  • Communicate when you collect from patients
  • Discuss treatment plans, case acceptance, etc.
  • Handle objections
  • Manage handoffs from clinical team to administrative team and vice versa
  • Turn patient needs into wants at key communication moments

Lois Banta



$ 69

Credit Hours:


AGD Subject Code:


Provider Approval:

Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Who the course is for:

Billing & Treatment Coordinators
Dental Hygienists
Front Desk
Office Managers
Team Leaders & Regional Managers

Self Study:

Access to recording and any resources for 1 year

What Dental Zing students say

I really enjoyed the course. It was everything as promised, and more!

Kelvin Black, DDS

I definitely recommend taking a course. Once you start, you won’t want to stop. I’m learning so much!!!

Zasha Swan, Office Manager

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